Question 1

Processing Time

Accepted Answer

Every MANESTORY order is made just for you. Production begins once your payment is verified, usually within 1–2 business days. Standard processing takes 10–14 business days, while custom colour or density orders, including wigs, may require up to 20 business days.
We ship all orders using express courier services. Delivery timeframes vary by region, and customs processing may extend delivery in some countries.
Estimated total processing + delivery:
 • Canada & USA: 13 to 21 business days
 • International: 17 to 28 business days

If you need your order sooner, contact us.(https://www.manestory.com/contact) Expedited options may be available.

Question 2

Shipping Rates & Delivery Estimates

Accepted Answer

Shipping charges for your order are calculated and shown at checkout. Rates vary based on your location and the courier service available in your region.
Every order is prepared specifically for you. Standard processing takes 10 to 14 business days, and custom colour or density orders, including wigs, may require up to 20 business days.
We ship all orders using express courier services. Delivery times vary by location, and customs processing may extend delivery for international customers.

Estimated total processing and delivery time:
 • Canada & United States: 13 to 21 business days
 • International: 17 to 28 business days

If you need your order sooner, please contact us.(manestory.com/contact) Expedited options may be available.

Question 3

Shipment Confirmation & Tracking

Accepted Answer

You will receive a Shipment Confirmation email once your order has been dispatched. Depending on your location and carrier policies, a tracking number will be provided so you can monitor your delivery.

Question 4

International Shipping

Accepted Answer

We ship worldwide from Canada using express courier partners. Delivery times vary by region and typically arrive within 7 to 14 business days after processing.
International customers are responsible for any customs fees, duties, or taxes charged by their local authorities. These fees are not included in your order total. Your shipment will include the proper documentation to support a smooth customs process.

Question 5

Where We Ship

Accepted Answer

We proudly ship to the following regions. All orders are fulfilled from Canada.
North America
Canada, United States

Europe
United Kingdom, France, Germany, Italy, Spain, Netherlands, Belgium, Sweden, Norway, Finland, Ireland, Denmark, Austria, Switzerland, Portugal, Poland, Czech Republic, Greece, Hungary, Romania, Slovakia, Slovenia, Luxembourg, Lithuania, Latvia, Estonia, Malta, Cyprus, Iceland

Asia Pacific
Australia, New Zealand, Japan, South Korea, Hong Kong, Singapore, Taiwan, Malaysia, Thailand, Vietnam, Philippines

Middle East
United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman

Africa
South Africa, Morocco, Egypt, Kenya

South America
Chile, Peru, Colombia

Delivery timelines may vary based on your region’s customs processing times.

We use express courier partners for all international orders to ensure the fastest and most reliable delivery available for your location.

If your country is not listed, we may not currently ship to that region. You are welcome to contact us to confirm availability, info@manestory.com.

Question 6

Customs, Duties, and Taxes

Accepted Answer

International customers are responsible for any customs fees, import duties, or taxes charged by their local authorities. These fees are not included in your order total. Your package will include the necessary documentation to support a smooth customs process.

Question 7

Damages

Accepted Answer

We take great care in preparing and packaging every order. MANESTORY is not liable for products damaged or lost in transit. If your order arrives damaged, please contact the shipment carrier to file a claim. We are happy to support you with any documentation the carrier requires.

MANESTORY

MANESTORY

MANESTORY

MANESTORY

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